Contact Center

What if a Contact Center improved your company's performance while it also improved people's lives?

Goodwill of the Finger Lakes runs a state-of-the-art, LEED Gold Certified inbound and outbound call center. Our customers include Federal and State agencies as well as private businesses.
Organizations hire us because we provide exceptional call center services. But they are frequently surprised to learn something else:
Our Contact Center provides job opportunities to people with barriers to independence, such as blindness and visual impairments.
Those challenges do not keep our employees from providing outstanding quality. In fact, it’s just the opposite. Our employees are motivated to provide service that surpasses what you will get from any other call center.
Here are some quick facts on our Contact Center:
   Capacity to manage an operation of 100+ seats.
   Availability 24 hours a day, 7 days a week.
   Customized business-to-business or business-to-consumer services.
   Technology, manpower and fulfillment infrastructure to provide a never before seen level of customer service and satisfaction
   Available on a project or contract basis.
To find out more about our capabilities, to request a quote or to schedule a tour, contact us at 1-800-Goodwill (1-800-466-3945).

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